Reports To: Client Services Manager

FLSA Classification: Non-Exempt

Level: D

Location: Walker

General Description:

The Client Services Representative for Stock Doors is responsible to enter and manage orders for stock projects. The Client Services Representative facilitates order delivery on promised dates and keeps clients informed of changes that affect the delivery. The CS Representative works to facilitate cooperation and service between clients, production and shipping.

Principal Duties and Accountabilities include, but not limited to:

• Process client orders for stock doors.
• Track order status for clients and answer all questions regarding orders and lead times.
• Troubleshoot sales orders for stock doors, keeping clients informed of any changes.
• Communicate regularly with distributors to update them on lead-times, cut-off times and inventory levels.
• Initiate invoice adjustments due to quality issues.
• Perform similar and related duties as assigned by supervisor.

Position Requirements:

• A.S. in Business Management/Administration or minimum 3 years experience in client services.
• Aluminum storefront and curtain wall experience preferred.
• Excellent communication skills, written and verbal.
• Excellent Customer Service skills
• Ability to multi-task work efficiently.
• Strong math skills and attention to detail.
• Ability to work with minimal supervision.
• Computer literate, proficient in the use of Microsoft Office software.
• Demonstrated ability to work within and with all levels of the organization
• Ability to problem solve and make timely, sound decisions
• Experience with SOX implications, preferred

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Reports to: Director of Sales

FLSA Classification: Non-Exempt

Pay Grade: 8

General Description:

The Sales Manager is responsible to manage the activities of the sales department to ensure that established goals for order input, sales volume, throughput margin, accounts receivable, and profit margin are attained. Responsible to support, train, and motivate members of the sales team. Responsible to ensure that Tubelite’s sales team members are recognized for their field applications assistance, timeliness of quotation response and professional demeanor. The Sales Manager is instrumental in the development and implementation of appropriate pricing. Responsible to develop specification strategies for various client types, product groupings and geographic territories. Responsible to coordinate and communicate information to distributor partners, to identify new business opportunities and to ensure that the client base is correct and aligns with the business plan.

Specific Duties and Accountabilities:

• Ensure that the correct people, structure, culture, processes and SOPS exist within the sales group to successfully obtain corporate sales and profit objectives.
• Review and analyze sales and thru-put margin performance against budget to determine effectiveness.
• Implement corrective actions where and when necessary.
• Visit clients with Client Development Managers.
• Travel with each Client Development Manager at least twice each year.
• Conduct weekly conference call with sales team.
• Ensure that Distributor partners adhere to outlined policies and procedures.
• Assist the Marketing Group in the development and implementation of new sales and marketing strategies.
• Monitor and report about the industry and competitors in the markets.
• Support and train new sales professionals as required.
• Monitor budgets, product and sales forecasts as required. Implement corrective measures as required. Prepare reports and communicate to members of the management team.
• Foster team mentality within the sales force and client services group.
• Adhere to established policies, standards and standard operating procedures (SOP’s).
• Actively support corporate initiatives including Lean/Six Sigma and continuous improvement efforts.

Position Requirements:

• BA in Marketing, Business Management/Administration.
• Minimum 5 years of experience in the commercial fenestration industry with solid technical understanding of storefront and curtainwall systems and applications.
• Minimum 2 years of sales management experience.
• Minimum 3 years background in architectural promotion and training.
• Basic understanding of construction documents, details, sketches and design technical manuals. Prefer CDT accreditation with the Construction Specifications Institute.
• Excellent leadership and communication skills, with demonstrated superior client orientation.
• Excellent analytical skills.
• Strong people skills.
• Ability to work with minimal supervision and guidance
• Valid driver’s license, without restrictions, to meet extensive travel requirements.

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Reports to: President

FLSA Classification: Exempt

Pay Grade: 8

Location: Walker

General Description:

The Engineering Manager is responsible to ensure that the Engineering Department provides excellent service and assistance to both internal and external customers for both new and existing product lines; sure that the Product Development team delivers new products on schedule in a cost-effective manner. Keeps current with all building codes and standards and is the Company’s contact for applicable code-related councils and associations.

Principal Duties and Accountabilities include, but not limited to:

• Ensure that BOM and Configurator product data is correct and maintained in the ERP.
• Provide direction to the Product Development team to research and develop new products.
• Ensure that the Product Development team delivers new products on schedule and within budget.
• Refine current products as necessary to meet customer or company specifications.
• Develop custom dies as required.
• Refine current products as necessary to meet customer or company specifications.
• Provide technical support to customers and vendors as required.
• Ensure that products are in compliance with applicable building codes and standards.
• Ensure that standard details, test requirements and installation instructions for new and existing products are maintained.
• Provide product application assistance to both internal and external customers.

Position Requirements:

• B.S. in Engineering
• Minimum 5 years experience in the fenestration industry
• Ability to read and interpret architectural drawings and specifications
• Minimum 5 years management experience
• Ability to read and interpret architectural drawings and specifications
• Ability to efficiently prioritize tasks, set and meet deadlines
• Excellent customer service skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft Office software and AutoCAD applications

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Reports to: Marketing/Client Services Manager

FLSA Classification: Exempt

Pay Grade: 5

Location: Walker

General Description:

The Client Services Senior Estimator will complete client requests to estimate Tubelite products from contract architectural drawings and specifications.  

Key Accountabilities:
• Accuracy: Provide accurate take-offs from client architectural drawings and specifications.
• Profitability: Maximize sales by utilizing appropriate products for each project.
• Customer Service: Build strong client relationships that include excellent, timely, communications.
          - Proactively follow-up with clients and orders.
• Consistency: Provide a consistently superior level of service in all communications.
          - Consistently follow established processes.
• Timeliness: Provide timely service to clients. Act with a sense of urgency.

Principal Duties and Accountabilities include, but not limited to:

• Complete client requests to estimate modified and custom projects from architectural drawings, shop drawings, customer take-offs and specifications, using company provided estimating software.
• Follow established processes for the architectural take-off service.
• Track hit rates by number of quotes and dollars quoted.
• Track hit rates by client/territory.
• Make appropriate recommendations to changes in the established process.
• Provide excellent customer service and coordinate product purchases for clients.

Position Requirements:

• Degree in Engineering, Business Administration, or equivalent industry experience.
• 5 years aluminum storefront and curtain wall experience.
• 5 years minimum estimating experience.
• Ability to read and interpret fabrication drawings, shop drawings, and architectural drawings.
• Engineering background in product application.
• Use of estimating software preferred.
• Minimum of intermediate level in Microsoft Excel.
• Proficient in the use of other Microsoft Office software.
• Experience in MRP software, preferably JD Edwards.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to work with minimal supervision.

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Reports to: Engineering Manager

FLSA Classification: Exempt

Pay Grade: 5

Location: Walker

General Description:

The Product Application Engineer provides support in the areas of structural review, system application, and development of new and existing products. Determines the suitability of product application, using knowledge of specified materials along with manufacturing, fabrication and installation processes. Works with clients, vendors and internal resources to analyze and resolve problems, and improve product performance and reliability. 

Key Accountabilities:
• Accuracy: Provide accurate responses to customer requests.
• Profitability: Maximize sales by utilizing appropriate products and solutions.
• Customer Service: Build strong client relationships through accurate and timely communications.
• Consistency: Provide a consistently superior level of service. Consistently follow established processes.
• Timeliness: Provide timely service to clients. Act with a sense of urgency.

Principal Duties and Accountabilities include, but not limited to:

• Provides technical support to clients, architects, vendors and manufacturing.
• Reviews projects for proper use of Tubelite products, with regard to performance requirements.
• Acts as liaison among purchasing, manufacturing and clients to resolve product issues.
• Investigates and resolves product performance issues in the field.
• Represents Tubelite Engineering in meetings with clients, architects and contractors.
• Initiates and manages product development projects.
• Develops standard details and installation instructions for new and existing products.
• Creates new aluminum extrusion and part drawings from sketches.
• Creates job specific detail drawings for clients and architects.
• Checks aluminum extrusions and parts for compliance with drawings.
• Builds samples as needed to check for proper design and assembly.
• Participates in product testing process.
• Develops and supports engineering policies and procedures in conjunction with Engineering Manager.
• Helps to ensure that departmental goals are completed on time, accurately, and within budget.

Position Requirements:

• Bachelor’s Degree in Engineering or Architecture.
• 5 years aluminum storefront and curtain wall experience with full understanding of product performance and application.
• Strong leadership and team building skills.
• Understanding of manufacturing and business processes.
• Ability to read and interpret architectural drawings and specifications.
• Proficient in the use of Microsoft Office software.
• Excellent written and verbal communication skills.
• Excellent customer service skills.

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Reports to: Walker Operations Manager

FLSA Classification: Exempt

Pay Grade: 5

Location: Walker

General Description:

The Shipping Supervisor is responsible to develop and maintain the dependable delivery system of products to and from customers and vendors. The Shipping Supervisor is responsible to supervise the shipping department.

Principal Duties and Accountabilities include, but not limited to:

• Supervise Shipping Clerks to encourage maximum productivity
• Determine shipping personnel levels to ensure workforce efficiency.
• Negotiate with and execute contracts with freight carriers for efficient, cost-effective service.
• Assist with carrier selection for Tubelite’s transportation needs.
• Manage and modify DFG routes for better efficiency.
• Work with Production Schedulers and Shipping Clerks to coordinate outbound shipments.
• Monitor shipment charges and payments for all inbound and outbound freight expenses.
• Confirm outbound shipments from Linetec and outside fabricators.
• Schedule return materials for and with Tubelite accounts.
• File carrier loss and damage claims on behalf of Tubelite.
• Assist Sales, Client Services and Finance Departments with freight issues.
• Assist Reed City Extrusion Department with necessary shipments.

Position Requirements:

• 2-3 years shipping or logistics experience.
• 3-5 years supervisory experience.
• Strong knowledge of freight rate structures and carrier service constraints.
• B.A. in Business, or similar.
• Familiar with Lean manufacturing principals. Six Sigma certification preferred.
• Strong analytical, negotiation and communication skills.
• Excellent teamwork skills.
• Strong conflict management skills
• Excellent written and verbal communication skills
• Competency in the use of Microsoft Office software.

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