“I chose Tubelite simply because the product is so much more user friendly. As a person who has worked in field installation and fabrication, as shop foreman and in project management, Tubelite sets the bar in ease-of-doing-business. The parts and pieces of Tubelite are interchangeable between systems, which keeps shop supplies to a minimum, along with simplicity of optimization. I enjoy using the EZ-Estimate sheet as it can price out a nice sized job in a matter of minutes with a simple take-off. The price book is easy to navigate as well. I also enjoy the fact that during the shop drawing phase, I can simply click on the DXF file and download multiple details simultaneously.
Thanks to the Tubelite staff for always being professional and helpful.”
Ben Pitz – Estimating / Project Manager – Hagen Glass Co
“We have decided to swap the majority of our orders of storefront, doors, and curtain wall to Tubelite. Tubelite has consistent quality with their products, not to mention the reliability in quality, deliveries, pricing, etc. Their customer service is second to none and whenever we had had questions or issues, Tubelite’s staff does not hesitate to do what it takes to make things right.”
Aaron Moody – President, Skyline Glass, Inc.
“I have chosen to incorporate Tubelite materials in our training program for a few reasons. One, most of the apprentices we train have installed or worked with a Tubelite system of some kind with the contractors they work for. So training with what they are using in the field just makes sense. Two, Tubelite material is readily available and it is easy to navigate the customer portal to put together an order. Three Tubelite’s systems are so versatile we can really accomplish a lot of training with minimal setup and breakdown. Plus Tubelite is easy to work with and looks and performs very well.”
Richard Braze – Instructor, Glaziers Union Local #27 Apprenticeship
“I’ve been in the industry for over 27 years and this is the first time I’ve seen a rollout for a new product this complete. Insightful presentation and very refreshing. Nice job!”
Kent Baumann – Tubelite Inc.
“We carried this vision into the design with such areas as the executive board room featuring floor-to-ceiling curtainwall and the ultra-clear glass tower observation floor. These two areas invoke the sense of expanse and are where some of the most remarkable views in all of the Red River Valley can be witnessed.”
“Managing solar heat gain was a key performance requirement due to the design intent for the 127-foot glass tower. The Tubelite system provided this performance requirement, while allowing ultra-clear glazing to be utilized.”
“Brin Contract Glazing was efficient at installing the Tubelite system in unfavorable conditions and allowing the overall project to be completed on schedule. The final product surpassed the client’s needs and provides an aesthetically unique statement for the University of North Dakota.”
Matti Roinila – AIA
“Very often you hear from customers when there’s something wrong, and not often enough when you get it right. Here’s a short story I want to share with you, and I hope you’ll share it with the appropriate people at Tubelite.
Storefront supplier comes into our shop the other day, and asks me bluntly why we don’t order from them, given they’ve provided more competitive pricing recently. I told him that a few weeks ago I placed an order with Tubelite, a portion of which was to be shipped off for bending. I failed to enter that on my PO but the people in customer service caught it, called me right away, and fixed it for me. Another time I ordered curtain wall, something I’m not that good at. There were some crucial components that I didn’t have on my PO. Again, Tubelite’s customer service called me and brought it to my attention, once again fixing me and saving me time that could have been lost had I not learned this until fabrication time. I further explained to this supplier that this was not uncommon practice, that Tubelite paid attention to our orders, and didn’t just robotically plug them in, that they OFTEN caught our discrepancies and righted them for us. And that this was true of all of Tubelite’s departments, not just customer service. I asked him if he thought he could provide service like THAT. He said “No, no I can’t.”
I mention this to you now because recently customer service lost an order that I placed a few weeks ago, and now I’m in hot water with the GC. In my six years at E-Z Glass, this is the first time this has ever happened to me with Tubelite. Don’t get me wrong, in the moment I was rather upset. But looking at the big picture, Tubelite has provided all of us here with impeccable service and quality product consistently. And we appreciate you/them.
Thanks for everything. You have our continued confidence and loyalty.”
Stacy Gonzalez –
Vice President & General Manger of Commercial Construction
“Before I became the Vice-President of the Commercial Division at Genesis Glass & Mirror, I was a Glazier for 30 years. in the Nashville area. Through my field experience, I came to know Tubelite for their quality and consistency. Since then I have also come to appreciate the reliability and the most excellent customer service in the industry. Any problems that we have had, whether it’s a mistake that we made in placing the order, or the rare mistake that Tubelite might make, it is always promptly addressed. I have never done business with a more competent and efficient group. I am very grateful to our sales representative for taking such great care of us and I would like to thank everyone in Walker, MI for their work ethic and dedication to Customer Service. Without Tubelite, we would only be a run-of-the-mill glazing contractor, but with the excellent products and service that we enjoy as a Tubelite customer, we are able to outshine the competition.”
James Daniel Ashley –
Vice-President of the Commercial Div. – Genesis Glass & Mirror
“I have been working with Tubelite going on 36 years. From estimating, fabricating and installing, I feel it’s the easiest company and products to work with as well as the best value for the money. I prefer Tubelite. The customer service and engineering personnel always have my back and when you’re busy, this is an ace in your poker hand.”
Brian Hammond –
Sales / Project Manager – Advanced Glass Systems LLC
“Tubelite has always been extremely responsive. Your quality is consistent. Your product information and cad files are exceptional. Ordering is easy. The EZ-Estimate form is genius! Product is important, but customer service is essential. I have never once called in or emailed and felt if I was a bother. You may see all of this as just the right way of doing business… but from my point of view it is refreshing!”
Daniel Bauder –
Estimating / Drafter, Fargo Glass and Paint – Minot
“Tubelite has been a very large part of our amazing growth as a company. Tubelite is very dependable. The material arrives undamaged every week on a dedicated truck, which is great. All of the customer service reps, sales and customer team members are always very detailed and willing to assist with any issues. The product has always been great. The engineering has always been there when we need assistance. We have tried multiple suppliers over the years. We have found our team with Tubelite.”
Troy Gay –
President – Architectural Glass & Aluminum
“I choose Tubelite because they have the best customer service in the industry. The sales rep. is the most knowledge rep I have the pleasure to work with.
When I first started in the industry our rep helped me enormously. He took several days out of his schedule to come into my office and help train me on Tubelite products. He taught me industry standards and the key things to look out for when installing Tubelite Storefront and Curtain Wall. The rest of the staff at Tubelite is very helpful as well and I always feel better when I can use Tubelite on a project.”
Jerran Huey –
Estimating/Project Manager, Knox Glass
“Tubelite’s website, online ordering and acknowledgement process is the best in the business. Information is readily available at the click of the mouse, right when you need it! This is in addition to Tubelite’s superior products and DFG shipping. As for the customer service & sales people I’ve had the pleasure to deal with on the phone or in person, each has been both professional & personable and great to deal with! This is why I choose Tubelite! One satisfied customer!!”
Jeff Law –
Estimating/Project Manager, Midsouth Glass
“I cannot say enough about how much I appreciate Engineering’s help at UNG job, they have been a true life saver for us dealing with our testing issues on this project. Engineering not only came out to assess what we needed to do to pass the test, they actually jumped in with both feet and helped us correct vinyl and several other items.
I can honestly say that I have never had a vendor of any kind take such a vested interest in our company in my 26 years of business.
Thanks again for connecting us with Engineering during our time of need, I look forward to bringing Engineering back to do some additional training for our team.”
Steve Stanfill – President – FB Glazing Systems
“The speed of installation was brutal, but Tubelite performed for us.
We can count on them for their dependable service and products.”
John Koskosky –
Tab Glass & Window Corp. in Clearwater, Florida
“I appreciate the assistance with shipping shear clips for this project by next day delivery to help us meet our schedule.
Yes sir. As always Tubelite is the best.”
Chris Wallace –
Project Manager-Estimator, Wallace Company Glass & Glazing, Brooks, KY
“I wanted to thank you for your timely response and forwarding of literature and samples, that genuinely helped us a lot in keeping schedule on the project as a request through the prime contractor to their sub would not have been as quick. Thank you again and have a great remainder of the week.”
Muhammadali Sami –
Facilities Management Services, Projects Section, Veterans Affairs Medical Center
“Superb Products, and Excellent Customer Service. Tubelite is always listening to clients needs, and is always trying to improve their products. We have a GREAT relationship with our rep, and love dealing with him. You ALWAYS have done your best to meet our needs. What can I say: excellent products, great customer service and good friends to boot.”
Keep up the good work.”
Kenneth Kirksey – Estimating / Project Manager – Commercial Glass & Material, Inc
“We received the calendars this morning and we want to thank you. They are so nice and I give one to each of our customers who buy Tubelite from us.
I just want you to know how much we appreciate them. We wish you a Merry Christmas and a prosperous New Year.”
Ron Czinki – North Pointe, Inc.
“Looks like you are living up to your “Most Excellent” reputation!
Thank you very much.”
Jim Zorn – Alliance Glazing Technologies